Dispute Resolution

1. This policy governs complaints from students respecting Creative Minds Early Childhood Education Certificate Program and any aspect of its operations.

Misunderstanding can often be avoided by ensuring that all members of the Creative Minds Early Childhood Education Program are well informed of their rights and obligations. However, disputes among members of the institution do arise and the Creative Minds accepts responsibility for assisting students, instructors, specialists and contractors to resolve their disagreements. Consultation with the Senior Educational Administrator may also help clarify your understanding of rights, responsibilities and policies.

Dispute Procedures

These procedures should be followed by any student initiating a complaint against someone in the Creative Minds Early Childhood Education Certificate Program. The parties to the dispute should document their discussions. Then they should discuss the problem. There is a logical progression of consultation to follow:

1. First consult with the person against whom the complaint is being brought and try to work out a solution.

2. If unsuccessful, ask the Creative Minds Early Childhood Education Certificate Program (CMECECP) Student Affairs Team Lead or designate to help facilitate the process of working out a solution. Student Affairs will help you draft a complaint letter if you need help. All complaints must be made in writing and addressed to Creative Minds Early Childhood Education Certificate Program Director.

3. A CMECECP response will provide the name, title and email of the individual responsible for making the initial determination and, if applicable, the name, title and email of the individual responsible for the reconsideration. It will also include the name, title and email of the individual(s) making a determination if that person is absent or named in the complaint.

4. CMECECP will provide the reasons for the determination and the reconsideration (if any) to the student within 30 days after the date on which the student made the complaint.

5. The written reasons will advise a student that if the student is dissatisfied with the determination, and has been misled by the institution regarding any significant aspect of that program, the student may file a complaint with the Private Training Institutions Branch (PTIB). Complaints must be filed with PTIB within one year of the date a student completes, is dismissed from, or withdraws from the program.

6. The student making the complaint may be represented by an agent or a lawyer.

7. The student is protected against retaliation for making a complaint.